Canada/USA orders over $69 ship free
and pay no taxes or duty fees.
Orders usually ship out within 3 business days, excluding stats and holidays, via standard postal service using non-contact delivery. A confirmation email will be sent to you once your order has shipped. Standard shipping timelines may be affected by increased volumes, adverse climate events, and/or COVID-19 safety protocols, so please be prepared for possible delays.
Free Shipping Over $69. $6.99 flat rate under $69. Shipping timeline is approximately 1-2 weeks (5-10 business days) via Canada Post. As I am located in Canada, there are no duty fees for Canadian customers.
Free Shipping Over $69. $9.99 flat rate under $69. Shipping timeline is approximately 1-2 weeks (5-10 business days) via Canada Post/USPS. USA customers can order up to $800 worth of product without paying duty fees.
All international orders are in USD.
Under $69 Flat Rate $9.99 (added automatically when your order is placed).
Over $69 Flat Rate $14.99 (billed separately after your order is placed).
Shipping timeline is approximately 2-4 weeks (10-20 business days) via Canada Post/destination country postal service.
Limited International Shipping
If ordering from outside of North America, please before placing your order. Please do not order if your country is on the "Service Suspended" list. Even if your country is receiving shipments, timelines can be very long due to high package volumes and COVID-19 safety protocols.
Taxes/Duty/VAT Fees Vary Per Country
International orders are subject to inspection on entering the destination country and may incur tax, duty, and/or VAT fees, which are the responsibility of the customer at the time of delivery. Some countries offer discounted or nil rates for menstrual hygiene products (each package has a coded number that supplies the package content information to customs). .
Shipping timelines are approximate and not guaranteed as occasionally delays can occur that are beyond my control once a shipment is in the hands of the postal service.
VARIANTS IN TIMELINES
Delays can occur due to customs and border security for orders sent to destinations outside of Canada, along with many other variables, including geographical location (Australia, New Zealand, Hawaii, APO, etc.) and climates, both natural (weather) and political. For reasons beyond my control, orders can, and sometimes do, require a longer shipping timeline than those estimated. Please rest assured that even if a package does take longer than estimated to get to you, it’s very rare for an order to actually go missing.
Tracking numbers are available on most orders over 1 kg. Canada Post does not supply tracking numbers for small packet orders under 1 kg. Orders can be upgraded to tracked package for a fee. .
All labelling and packaging are kept to a bare minimum. Product labels are made of paper and can be passed along to someone else when you’re done with them, as you would a business card, or be recycled or composted. Manilla envelopes, tear-resistant poly mailers, or corrugated boxes are used for shipping and are all recyclable.
All packages are mailed in plain packaging with the return address and company name, as well as the website name and logo, with no mention made of the specific nature of the contents or business. For out-of-country shipments, the package contents are listed as cloth pads for customs purposes, with no reference to "menstrual" or "feminine hygiene" (there is a coded number that supplies that information for customs). If you would like further discretion, just let me know at checkout and I will be happy to replace "NewMoonPads.com" with "ReneeMcKay.com" on the packaging.
Shipping quotes apply to retail website orders only. The order total must be over the free shipping minimum after any discounts have been applied to qualify for free shipping.
The New Moon Pads are so comfy, and Renee is super helpful! Highly recommend these!