Free Shipping Over $59
Flat rate under $59
Canada $6.99 / USA $9.99
No taxes or duty fees
Orders usually ship out within 3 business days, excluding stats and holidays, via standard postal service using non-contact delivery. A confirmation email will be sent to you once your order has shipped.
Standard shipping timelines may be affected by increased volumes, adverse climate events, and/or COVID-19 safety protocols so please be prepared for possible delays.
Approximately 1-2 weeks (5-10 business days)
Taxes and Duty Fees
No taxes or duty fees to Canadian and US customers. As I am located in Canada there are no duty fees to Canadian customers. US customers can order up to $800 worth of product without paying duty fees.
Limited International Shipping
If ordering from outside of North America, please before placing your order. Please do not order if your country is on the "Service Suspended" list. Even if your country is receiving shipping, timelines can be very long due high package volumes and COVID-19 safety protocols.
International Shipping Rates
Under $59 Flat Rate $9.99 (added automatically when order is placed)
Over $59 Flat Rate $14.99 (billed separately after order is placed)
2-4 weeks (10-20 business days)
by Canada Post / Destination Country Postal Service
Please only place an international order if you are willing to accept possible delayed delivery timelines.
Taxes and Duty Fees
Varies per country. International orders are subject to inspection on entering the destination country and may incur tax, duty, and/or VAT fees, which are the responsibility of the customer at time of delivery. Some countries offer discounted or nil rates for menstrual hygiene products (each package has a coded number that supplies the package content information to customs). Please check with your local customs office for rates.
Shipping timelines are approximate and not guaranteed as occasionally delays can occur which are beyond my control once a shipment is in the hands of the postal service.
VARIANTS IN TIMELINES
Delays can occur due to customs and border security for orders sent to destinations outside of Canada, along with many other variables including geographical location (Australia, New Zealand, Hawaii, APO, etc.) and climates, both natural (weather) and political. Orders can, and sometimes do, take a longer shipping timeline than those estimated for reasons beyond my control. Please rest assured that even if a package does take longer than estimated to get to you, it’s very rare for an order to actually go missing.
Tracking numbers are available on most orders over 1 kg. Canada Post does not supply tracking numbers for small packet orders under 1 kg. Orders can be upgraded to tracked package for a fee. .
All labeling and packaging is kept to a bare minimum. Product labels are made of paper and can be passed along to someone else when you’re done with them, as you would a business card, or can be recycled or composted. Manilla envelopes, tear resistant poly mailers, or corrugated boxes are used for shipping and are all recyclable.
All packages are mailed in plain packaging with the return address and company name as well as the website name and logo with no mention made of the specific nature of the contents or business. For out of country shipments the package contents are listed as cloth pads for customs purposes with no reference to “menstrual” or “feminine hygiene” (there is a coded number that supplies that information for customs). If you would like further discretion just let me know at checkout and I will be happy to replace the “NewMoonPads.com” with “ReneeMcKay.com”.
GUARANTEE AND RETURNS
At New Moon Pads your satisfaction is a priority. All products are guaranteed for quality and workmanship. If you’re unsure of a particular product I recommend just purchasing one or two to try initially. If purchasing multiple pads, please launder and use only one or two to ensure fit and satisfaction before laundering all items in your order as items must be in NUU (new, unused, unwashed) condition to qualify for return. If returning a product please contact me for a return authorization number (RAN) within 60 days of date of purchase. Have a problem? and I will be happy to work with you on solving the issue.
*Shipping quotes apply to retail website orders only. Order total must be over free shipping minimum after any discounts have been applied to qualify for free shipping.