SIZING AND SUGGESTED QUANTITIES
New Moon Pads is committed to quality products at reasonable prices, environmental responsibility, and the comfort and well-being of women worldwide.
Soft and luxuriously comfortable, New Moon Pads are designed and handmade with care and attention to detail, quality, and workmanship in Comox, British Columbia, Canada, using only new premium-quality fabrics sourced from Canada and the US.
New Moon Pads supports nonprofit organizations committed to empowering girls and women worldwide with more dignity, health, and safety through access to quality sustainable menstrual health management and education.
GUARANTEE AND RETURNS
At New Moon Pads, your satisfaction is a priority. All products are guaranteed for quality and workmanship. If you’re unsure of a particular product, I recommend just purchasing one or two to try initially. If purchasing multiple pads, please launder and use only one or two to ensure fit and satisfaction before laundering all items in your order, as items must be in NUU (new, unused, unwashed) condition to qualify for return. Sale items and custom orders (including Ultra Pads and Personal Incontinence Pads) are nonrefundable. Have a problem? and I will be happy to work with you on solving the issue. If returning a product, please contact me for a return authorization number (RAN). Returns coming from outside of Canada must be marked as a returned item and the value listed at $0.00. If an item is returned for exchange, return shipping costs will be the responsibility of the customer and a shipping/processing charge will be applied to the replacement order, or the original shipping/processing charge will be deducted from any refund if the initial shipping costs were paid by New Moon Pads. Orders are eligible for replacement or refund within 60 days from the date of purchase.
The customer service is excellent! They were prompt and thorough in answering all of my questions regarding switching from disposable pads to reusable pads which helped me make an informed decision. I will definitely be sharing their website with family and friends.