Contact Us

New Moon Pads

2280 Strathcona Crescent

Comox, British Columbia

V9M 1K7  Canada

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About Us

Hi, I'm Renee, owner of New Moon Pads, happily married to my wonderful husband, mom to three great (now adult) boys, gramma to two amazing grandkids, and furmama to one goofy dog. As the matriarch of a family-run business, it's amazing to be able to work from home doing something I love, with the love and support of my family around me (and yes, that includes the goofy dog, as he helps keep me calm and sane in this increasingly crazy world we live in).

Renee's signature

Owner/Designer/Cloth Pad Artisan



The Workshop

Where the pad magic happens!

Office ~ Manufacturing ~ Shipping

New Moon Pads workshop

Because I work from home in the gorgeous Pacific Northwest, I get to spend my work day looking out at the beautiful west coast mountains, situated only a 10 minute walk away from the shore and a 20 minute walk away from the Comox Marina (established in the 1800s). I feel lucky to live and work in such a beautiful place, overlooked by a snow-capped glacier and only moments away from the Pacific Ocean, where you can sit and watch the seals and sails vie for position in the wild salmon-filled waters.


Why Shop Small Businesses?

Small businesses are the backbone of the economy. Traditionally, small businesses offer customers a personal experience with more unique, one-of-a-kind items, including custom work and a one-on-one experience they don't get from big corporations. Financially, small businesses put money back into the economy, creating a healthier financial impact on the customers they serve. New Moon Pads products are handmade in-house using only new premium-quality fabrics sourced from Canada and the US.



MISSION STATEMENT

New Moon Pads is committed to quality products at reasonable prices, environmental responsibility, and the comfort and well-being of women worldwide.


QUALITY COMMITMENT

Soft and luxuriously comfortable, New Moon Pads are designed and handmade with care and attention to detail, quality, and workmanship in Comox, British Columbia, Canada, using only new premium-quality fabrics sourced from Canada and the US.


SOCIAL RESPONSIBILITY

New Moon Pads supports nonprofit organizations committed to empowering girls and women worldwide with more dignity, health, and safety through access to quality, sustainable menstrual health management and education.


EASY RELAXING HASSLE-FREE SHOPPING

It's important that your experience with New Moon Pads is a positive one. I do not use cookies to track you, and you will never be inundated with pop-ups, third party advertising, or "you’ve left something in your cart" emails (I personally find those obnoxious and creepy). I strive to make your shopping experience pure and uninterrupted, though I'm always here to help if you have any questions.


GUARANTEE AND RETURNS

At New Moon Pads, your satisfaction is a priority. All products are guaranteed for quality and workmanship. If you’re unsure of a particular product, I recommend just purchasing one or two to try initially. If purchasing multiple pads, please launder and use only one or two to ensure fit and satisfaction before laundering all items in your order, as items must be in NUU (new, unused, unwashed) condition to qualify for return. Sale items and custom orders (including Ultra Pads and Personal Incontinence Pads) are nonrefundable. Have a problem?  Let me know and I will be happy to work with you on solving the issue. If returning a product please contact me for a return authorization number (RAN). Returns coming from outside of Canada must be marked as a returned item and the value listed at $0.00. If an item is returned for exchange, return shipping costs will be the responsibility of the customer and a shipping charge will be applied to the replacement order, or the original shipping charge will be deducted from any refund if initial shipping costs were paid by New Moon Pads. Orders are eligible for replacement or refund within 90 days from date of purchase.


ORDER CANCELLATIONS

In general, cancelled orders will receive a full refund, though New Moon Pads reserves the right to subtract transaction fees when refunding a customer if multiple orders and cancellations occur from individuals, or nefarious practices are suspected.



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Member Benefits and Privacy Policy

List members receive email notifications of sales, discounts, updates, and member-exclusive specials, and if you change your mind, you can opt out at any time. At New Moon Pads, your privacy is important. We do not use cookies to track you, and your private information will never be sold, traded, given out, or used for any purpose other than directly related to New Moon Pads.




"Perfect customer service, great product. Thank you Renee!"

~ Amanda