Free Shipping Worldwide
On Orders Over $39
(flat rate $8.99 under $39)
No taxes or duty fees to Canada/US
The COVID-19 pandemic has affected shipping and timelines may be longer as postal and courier services are busier than normal with online order volumes as well as social distancing and cleaning protocols.
Orders usually ship out within 3 business days, excluding stats and holidays. A confirmation email will be sent to you once your order has shipped. If you don’t receive your confirmation, please check your spam folder.
QUICK SHIPPING REFERENCE
✔ YES we are shipping to Canada
✔ YES we are shipping to the USA
? LIMITED international shipping
to see if your country is receiving parcels.
Please do not order if your country is on the "Service Suspended" list. We apologize for any inconvenience and look forward to serving all our international/off-shore customers again in the near future.
KEEPING YOU SAFE THROUGH COVID-19
Orders are going out through standard postal service. A signature is not required to receive your package.
All our supplies are sourced from Canada and the US and we are currently letting all incoming manufacturing supplies sit for 24 to 72 hours in a holding area before unpacking them. Once unpacked any internal packaging is removed and disposed of and our hands are sanitized before handling the contents. All areas of our home (we are a home based business) are disinfected and cleaned on an ongoing basis. As I am celiac and immunocompromised we are very proficient in this kind of cleaning protocol and will continue to be extremely diligent.
Approximately 1-2 weeks (5-10 business days)
Standard shipping timelines are currently affected by COVID-19 protocols so please be prepared for possible delays.
Included (see details below)
No taxes to Canadian and US customers.
As we are located in Canada there are no duty fees to Canadian customers. US customers can order up to $800 worth of product without paying duty fees.
LIMITED INTERNATIONAL SHIPPING
to see if your country is receiving parcels. Please do not order if your country is on the "Service Suspended" list. Even if your country is receiving shipping, timelines can be very long due high package volumes and COVID-19 safety protocols.
2-4 weeks (10-20 business days)
by Canada Post / Destination Country Postal Service
Standard shipping timelines are currently affected by COVID-19 protocols so please be prepared for possible delays. Only place an international order if you are willing to accept delayed delivery timelines.
Available on request. There is a fee for international shipping insurance, price dependent upon the destination country.
Taxes and Duty Fees
Varies per country. International orders are subject to inspection on entering the destination country and may incur tax, duty, and/or VAT fees, which are the responsibility of the customer at time of delivery. Some countries offer discounted or nil rates for menstrual hygiene products (each package has a coded number that supplies the package content information to customs). Please check with your local customs office for rates.
Shipping timelines are approximate and not guaranteed as occasionally delays can occur which are beyond our control once a shipment is in the hands of the postal service.
VARIANTS IN TIMELINES
Delays can occur due to customs and border security for orders sent to destinations outside of Canada, along with many other variables including geographical location (Australia, New Zealand, Hawaii, APO, etc.) and climates, both natural (weather) and political. Orders can, and sometimes do, take a longer shipping timeline than those estimated for reasons beyond my control. Please rest assured that even if a package does take longer than estimated to get to you, it’s very rare for an order to actually go missing.
Tracking numbers are available on most orders over 1 kg. Canada Post does not supply tracking numbers for small packet orders under 1 kg.
Shipping insurance covers product replacement only on initial orders. Shipping and handling charges apply to order replacements. Claims must be submitted within 60 days of date of purchase. A package is not considered “lost” until 8 weeks after the ship out date (to allow for delays and/or reprocessing and return time if it was deemed undeliverable by the postal service). Incorrect shipping information supplied by the customer is the customer’s responsibility and is not covered by insurance. Returned orders that are cancelled for a refund and were shipped at the cost of New Moon Pads will have original shipping fees deducted. We reserve the right to decline replacement if deceptive practices are suspected.
All labeling and packaging is kept to a bare minimum. Product labels are made of paper and can be passed along to someone else when you’re done with them, as you would a business card, or can be recycled or composted. Manilla envelopes, tear resistant poly mailers, or corrugated boxes are used for shipping and are all recyclable.
All packages are mailed in plain packaging with the return address and company name as well as the website name and logo with no mention made of the specific nature of the contents or business. For out of country shipments the package contents are listed as cloth pads for customs purposes with no reference to “menstrual” or “feminine hygiene” (there is a coded number that supplies that information for customs). If you would like further discretion just let me know at checkout and I will be happy to replace the “NewMoonPads.com” with “ReneeMcKay.com”.
*Shipping quotes apply to retail website orders only. Order total must be over free shipping minimum after any coupons, rebates, or credits have been applied to qualify for free shipping.