Combining beauty, comfort, and function.

Simple, easy, back to basics.

Free Shipping

to Canada & USA

On Orders Over $39

(flat rate $8.99 under $39)

No Taxes Or Duty Fees

QUICK SHIPPING REFERENCE


YES we are shipping to Canada

YES we are shipping to the USA


X NO we are not shipping internationally


Due to COVID-19 we are currently only shipping to Canada and the USA at this time.  We have temporarily suspended all shipments outside of North America due to the instability of intercontinental airline services.  We apologize for any inconvenience and look forward to serving our international/off-shore customers again in the near future.  Email me If you would like to be added to the mailing list for when we're shipping internationally again and I'll be happy to do that for you.


NON-CONTACT DELIVERY


Orders are going out through standard postal service.  A signature is not required to receive your package.


SAFETY PROTOCOLS


All our supplies are sourced from Canada and the US and we are currently letting all incoming manufacturing supplies sit for 24 hours in a holding area before unpacking them.  Once unpacked any internal packaging is removed and disposed of and our hands are sanitized before handling the contents.  All areas of our home (we are a home based business) are disinfected and cleaned on an ongoing basis.  As I am celiac and immunocompromised we are very proficient in this kind of cleaning protocol and will continue to be extremely diligent.

TURNAROUND TIME

Orders usually ship out within 3 business days, excluding stats and holidays.  A confirmation email will be sent to you once your order has shipped. If you don’t receive your confirmation, please check your spam folder.


APPROXIMATE ETA ONCE SHIPPED

7-14 days to North American Destinations

14-28 days to International Destinations


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Canada & US

Shipping Timeline

1-2 weeks (5-10 business days)


Shipping Insurance

Included (see details below)


Taxes and Duty Fees

Zero, zip, zilch.


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International Shipments Temporarily Suspended


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SHIPPING TIMELINES

Shipping timelines are approximate and not guaranteed as occasionally delays can occur which are beyond our control once a shipment is in the hands of the postal service.


VARIANTS IN TIMELINES

Delays can occur due to customs and border security for orders sent to destinations outside of Canada, along with many other variables including geographical location (Australia, New Zealand, Hawaii, APO, etc.) and climates, both natural (weather) and political.  Orders can, and sometimes do, take a longer shipping timeline than those estimated for reasons beyond my control.  Please rest assured that even if a package does take longer than estimated to get to you, it’s very rare for an order to actually go missing.


TRACKING INFO

Tracking numbers are available on most orders over 1 kg.  Canada Post does not supply tracking numbers for small packet orders under 1 kg.


SHIPPING INSURANCE

Shipping insurance covers product replacement only on initial orders.  Shipping and handling charges apply to order replacements.  Claims must be submitted within 60 days of date of purchase.  A package is not considered “lost” until 8 weeks after the ship out date (to allow for delays and/or reprocessing and return time if it was deemed undeliverable by the postal service).  Incorrect shipping information supplied by the customer is the customer’s responsibility and is not covered by insurance.  Returned orders that are cancelled for a refund and were shipped at the cost of New Moon Pads will have original shipping fees deducted.  We reserve the right to decline replacement if deceptive practices are suspected.


RECYCLABLE PACKAGING

All labeling and packaging is kept to a bare minimum.  Product labels are made of paper and can be passed along to someone else when you’re done with them, as you would a business card, or can be recycled or composted.  Manilla envelopes, tear resistant poly mailers, or corrugated boxes are used for shipping and are all recyclable.


DISCRETION

All packages are mailed in plain packaging with the return address and company name as well as the website name and logo with no mention made of the specific nature of the contents or business.  For out of country shipments the package contents are listed as cloth pads for customs purposes with no reference to “menstrual” or “feminine hygiene” (there is a coded number that supplies that information for customs).  If you would like further discretion just let me know at checkout and I will be happy to replace the “NewMoonPads.com” with “ReneeMcKay.com”.



*Shipping quotes apply to retail website orders only.  Order total must be over free shipping minimum after any coupons, rebates, or credits have been applied to qualify for free shipping.