Contact Us
New Moon Pads
2280 Strathcona Crescent
Comox, British Columbia
V9M 1K7 Canada
Renee
Renee McKay
Owner/Designer/Cloth Pad Artisan
New Moon Pads is a mom-run home based family business guaranteeing exceptional products, prices, and customer service. We are an inclusive business where everyone is treated with mutual respect. No matter your race, creed, religion, sexual orientation...all are welcome. We stand against disrespectful, abusive, and divisive behaviour.
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Why Shop Small Businesses?
Small businesses are the backbone of the economy. Traditionally, small businesses offer customers a personal experience with more unique one-of-a-kind items, including custom work, and a one-on-one experience you don't get from big corporations. Financially, small businesses put money back into the economy creating a healthier financial impact to the customers they serve. New Moon Pads products are hand made in-house using only new premium quality fabrics sourced from Canada and the US, with our priority being other small business sources.
This Is Us
THE WORKSHOP
(aka “downstairs”)
Where the pad magic happens!
Office ~ Manufacturing ~ Shipping
LOCATION, LOCATION, LOCATION!
Because I work from my home in the gorgeous Pacific Northwest, I get to spend my work day looking out at the beautiful west coast mountains, situated only a 10 minute walk away from the shore and a 20 minute walk away from the Comox Marina (established in the 1800s). I feel lucky to live and work in such a beautiful place, overlooked by a snow capped glacier, only moments away from the Pacific Ocean where you can sit and watch the seals and sails vie for position in the wild salmon filled waters.
MISSION STATEMENT
New Moon Pads is committed to quality products at reasonable prices, environmental responsibility, and the comfort and well-being of women worldwide.
QUALITY COMMITMENT
Soft and luxuriously comfortable, New Moon Pads are designed and handmade with care and attention to detail, quality, and workmanship in Comox, British Columbia, Canada, using only new premium quality fabrics sourced from Canada and the US.
SOCIAL RESPONSIBILITY
New Moon Pads supports nonprofit organizations committed to empowering girls and women worldwide with more dignity, health, and safety through access to quality sustainable menstrual health management and education.
GUARANTEE AND RETURNS
At New Moon Pads your satisfaction is a priority. All products are guaranteed for quality and workmanship. If you’re unsure of a particular product I recommend just purchasing one or two to try initially. If purchasing multiple pads, please launder and use only one or two to ensure fit and satisfaction before laundering all items in your order as items must be in NUU (new, unused, unwashed) condition to qualify for return. Sale items and custom orders (including Ultra Pads and Personal Incontinence Pads) are nonrefundable. Have a problem? Let me know and I will be happy to work with you on solving the issue. If returning a product please contact me for a return authorization number (RAN). Returns will be given as a store credit or exchange. Returns coming from outside of Canada must be marked as a returned item and the value listed at $0.00. If an item is returned for exchange, return shipping costs will be the responsibility of the customer and shipping charges will be applied to the replacement order or deducted from the store credit if initial shipping costs were paid by New Moon Pads. Orders are only eligible for replacement or refund within 90 days from date of purchase.
PRIVACY POLICY
At New Moon Pads your privacy is important. Your personal information will never be sold, traded, given out, or used for any purpose other than directly related to New Moon Pads.